Our customers enjoy the benefits of a support service second to none; it is one of the main reasons why over 90% of our customers renew their licence with us each year.

Technical Support

If you are having problems, our help desk is available for all aspects of customer support and care.

Please contact us by telephone, fax, or email:

We can only resolve problems effectively if we have sufficient information. Please ensure that you have as much information regarding the problem as possible before calling us.

The following information will be required in every instance:

• The name of your company/authority
• The Forms on Disk version (to find this, go to the Help menu in Forms on Disk and select About Forms on Disk)
• Which operating system you have (e.g. Windows XP, Vista, 7, etc.)
• Which network operating system you have (if applicable)
• Precise details of the problem, and what you were doing before the problem occurred

Telephone, e-mail and fax support will be available to customers between the hours of 9:00am and 5:30pm, Monday to Friday, excluding public holidays in England.

Forms on Disk Printing Issues

If you experience any issues when printing forms, we recommend you check the ‘Printing Compatibility' option in ‘Preferences’ under the ‘File’ menu. This option ensures Forms on Disk is compatible with your printer.

Please note that certain forms containing page orientation changes from portrait to landscape are not supported by printers with PCL6 printer drivers. In order to be able to print such forms you will need to download PCL5 printer drivers for your printer. This can be done from your printer manufacturer’s website. Once the PCL5 printer drivers are installed to your printer, you will be able to print forms with page orientation changes as normal.

If you require any assistance please email the helpdesk at legal.helpdesk@iris.co.uk.

Support for Prior Versions

We have now phased out support for versions prior to 4.5.0. If you are still using a version prior to 4.5.0 please contact Technical Support to request the latest version.